Refund Policy
Refunds
Last updated: 10 October 2026
This policy is part of the Terms of Service. It applies to every paid plan of WayFix, sold by Vapor Trail Simulations LLC through our reseller and merchant of record, Paddle.
The trial costs nothing
Every new account starts on a free trial: three completed flights or 14 days, whichever comes first, with no card. Try everything before you pay.
Your first payment: 14 days, no questions
If you subscribe and change your mind, write to support@vaportrailops.com within 14 days of your first payment and we refund it in full. No reason needed. The subscription is canceled with the refund and the account goes back to the trial state it was in: your airline and everything it built stay.
Renewals
A renewal (monthly or yearly) is refunded in full on request within 14 days of the charge, provided no tracked flight was completed in the new period. Otherwise, cancel from Subscription → Manage billing: the plan stays open to the end of the period you paid for, and nothing further is charged. We do not refund part of a period.
Founding Pilot
The Founding Pilot first year follows the same 14-day rule as any first payment. The Founding Flight Crew badge is given when the first year is paid and is not withdrawn by a refund.
How a refund is made
Refunds are processed by Paddle, the merchant of record, to the original payment method, including any tax charged, usually within 5 to 10 business days of our approval; Paddle emails you when it is done. You can ask us at support@vaportrailops.com or ask Paddle directly through the link in your receipt; either way Paddle issues the refund. Please ask us before raising a dispute with your bank: a chargeback takes longer for everyone and suspends the account while it is open.
Your statutory rights
Nothing here limits the rights you have as a consumer where you live. In the EU and the UK the 14-day right of withdrawal for digital services is covered by the refund above.
Questions
support@vaportrailops.com. We answer within two business days.